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Terms and Conditions

Damaged Goods
ODK must be notified of any damage within 48 hours of delivery. Please ensure you keep all of the damaged product and packaging. This will be required if a claim is to be processed with the carrier. 


Incorrect Goods
ODK must be notified of an incorrect delivery of goods with 48 hours of delivery. 


Customer Details
In order to ensure effective, accurate and prompt delivery of all orders it is vital that the customer provides full and accurate information. This applies to both billing and delivery address information. 


Non Delivery
Non delivery of items must be notified within 4 days of ordering. 


Returns policy
ODK will only accept the return of items which have been returned as Sold, which means unopened and have the seals intact and unopened and packaging undamaged. Prior to returning any item please ensure you contact us and obtain a returns reference number. Refunds will then be processed usually within 7 working days and refunds made within 4 working days of the return. Refunds will be processed provided the returned item meets with the requirements outlined above.

Returns must be made at your cost and risk. We would suggest that you use Royal Mail recorded delivery.

Website Pricing Errors

There may the occasion where website errors cause a product to be mis-priced, and/or discount structure to apply incorrect. - Under this circumstance, Prior to dispatch confirmation, ODK will advise by email that the order cannot be completed. - this in no way affects your statutory rights 

Products

Products may from time to time be provided in different style bottles/jars to those otherwise photographed. This is purely down to bottle/jar supplied from the manufacturer of said bottle/jar. 

Credit

ODK do no offer credit terms.


 

 

 

 
 
 
 
 
 
 
 
 
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