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Terms and Conditions.

GDPR Information.

The General Data Protection Regulation (GDPR) will come into effect on the 25th May 2018 in the UK, regarding how companies such as ourselves (ODK) store and use personal data provided by you.

This tells you how your data is stored and kept, this means companies can no longer hold your personal data indefinitely, they can only hold this for as long as needed. The GDPR covers all data held by a company.

What we will do with your personal data.

When you open an account with us, we keep your address, email and contact number, for the purposes of shipping, customer service and invoices. We do not send any form of emails telling of promotions or new products. If you cancel your account with us, we will delete all your persnal data after 4 years. We only hold it for Inland Revenue reasons and will not use it for any other reason. We will never sell any data to third parties.

Damaged Goods
ODK must be notified of any damage within 48 hours of delivery. Please ensure you keep all of the damaged product and packaging. This will be required if a claim is to be processed with the carrier. 

Incorrect Goods.
ODK must be notified of an incorrect delivery of goods with 48 hours of delivery. 

Customer Details.

In order to ensure effective, accurate and prompt delivery of all orders it is vital that the customer provides full and accurate information. This applies to both billing and delivery address information. 

Non Delivery.
Non delivery of items must be notified within 4 days of ordering. 

Returns policy.

ODK will only accept the return of items which have been returned as Sold, which means unopened and have the seals intact and unopened and packaging undamaged. Prior to returning any item please ensure you contact us and obtain a returns reference number. Refunds will then be processed usually within 7 working days and refunds made within 4 working days of the return. Refunds will be processed provided the returned item meets with the requirements outlined above.

Returns must be made at your cost and risk. We would suggest that you use Royal Mail recorded delivery.

Website Pricing Errors.

There may the occasion where website errors cause a product to be mis-priced, and/or discount structure to apply incorrect. - Under this circumstance, Prior to dispatch confirmation, ODK will advise by email that the order cannot be completed. - this in no way affects your statutory rights 

Products.

Products may from time to time be provided in different style bottles/jars to those otherwise photographed. This is purely down to bottle/jar supplied from the manufacturer of said bottle/jar. 

Credit.

ODK do no offer credit terms.

 

 

 

 
 
 
 
 
 
 
 
 
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